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学生抱怨

A variety of channels exist at the 新MG线上电子游戏 to resolve problems that a student may encounter. 具体的程序，比如学费上诉, 学术决定或成绩申诉如下.

偶尔, a student will encounter a problem on campus that he or she does not know how to resolve. 当这种情况发生时, students should always try to work out the problem by first discussing it with those most involved with the issue. Dealing with concerns in the most direct 和 honest fashion should always be the first step toward resolution. Most problems are resolved when a student makes an appointment with a faculty or staff member 和 calmly 和 honestly communicates his/her frustrations or concerns.

If a problem still exists, the resources 和 formal processes listed below are available.

Sometimes DU students find they are particularly pleased with how something has been h和led for them, 他们是如何得到特定工作人员的协助的, the positive experience they had in a specific class or some other outst和ing thing that happened to them at DU. 作为一名学生, you should know that the same avenues used to lodge a concern can also be used to provide a written compliment or note of appreciation.

学术决定(不包括成绩上诉)

Students may petition for an exception to academic policy through the Academic Exceptions processes or file a grievance of an academic decision through the Academic Grievance process. 其他资料可参阅以下网页:

级上诉

Grade appeals must be based on problems of process 和 not on differences in judgment or opinion concerning academic performance. 其他资料可参阅以下网页:

学费上诉

The reversal of tuition 和 fee charges associated with the withdrawal from a course are governed by the University's published tuition refund dates 和 percentages, 在注册处网站上公布的资料. 在学生无法控制的情有可原的情况下, 学生可以对公布的日期和百分比提出例外申诉. Information related to submitting an appeal may be found on the following Web 页面:

学费的吸引力

歧视、骚扰或报复

对歧视的关注或抱怨, 骚扰, or retaliation should be directed to the 多样性和平等机会办公室:

多样性和平等机会办公室
2199 S. 大学大街.
科罗拉多州丹佛80208
303-871-7436
http://abber.rfnvg.com/equalopportunity/

投诉程序可在此查阅: http://abber.rfnvg.com/equalopportunity/policies_procedures/index.html

在线或远程学习项目

Complaints regarding online or distance learning 项目 offered by the 新MG线上电子游戏 may be directed to the 司法常务官办公室:

司法常务官办公室
2197 S. 大学大街.
科罗拉多州丹佛80208
303-871-3897
Registrar@rfnvg.com

Students who are not satisfied with their resolution may also file a complaint with the 科罗拉多高等教育系，无论该项目在哪个州提供. 此外，学生也可以向学校投诉 国家机构.

其他投诉或不满

Complaints or grievances that cannot be resolved by the relevant office or procedures above may be directed to the 校长办公室. Formal complaints should be in writing 和 include a clear description of the issue 和 description of the efforts to resolve the concern. 投诉可寄往以下地址:

校长办公室
新MG线上电子游戏
2199 S. 大学大街.
科罗拉多州丹佛80208
303-871-2111
chancellor@rfnvg.com

对外部机构的投诉

Several external agencies are also available to students who have exhausted all other opportunities for resolution.

科罗拉多高等教育系

The 科罗拉多高等教育系 regulates Colorado institutions of higher education. 他们的投诉政策可在此查阅: http://highered.colorado.gov/Academics/Complaints/FileComplaint.aspx.

通过远程学习和其他项目, 新MG线上电子游戏在世界各地提供教学. 学生可以直接向所在州的监管机构投诉. U的列表.S. 可以在国家教育管理机构上找到 国家联系 页面.

高等教育委员会

Complaints regarding the institution's ongoing ability to meet the criteria of institutional accreditation may be directed to the 高等教育委员会. Individuals interested in bringing an appropriate complaint to the attention of the Commission should take some time to compile a complete submission, 如下所述. 没有投诉表格.

  1. Write a cover letter directed to the Commission containing a brief narrative of the facts of the complaint. 在大多数情况下，这样的叙述不需要超过几页.
  2. Indicate in your complaint why you believe the issues raised in your complaint are accrediting issues. 如果可能的话, please review the Commission’s Criteria for 认证 on the Commission's website prior to writing this section.
    You should also indicate how you believe the Commission can assist you with this matter. 请记住，委员会不能帮助你了解你的学费账单, 安排退还学费, 在某门课程中获得更高的分数, 寻求恢复学术课程, 等.
  3. 尽可能附上文件来支持你的叙述. (例如, 如果你在投诉中提及学校的政策, 在你的投诉中附上一份保险单的复印件.有用的文档可能包括目录的相关部分, 您与该机构之间的信件或电子邮件往来, 学习协议, 等.
  4. 一些提醒:
    • 请将您的投诉打好或打印整齐.
    • 请不要使用缩写或昵称(如.g.美国国立大学(NMS)、南加州大学(USC)或明尼苏达大学(U of N).
    • 在求职信上签名并注明日期.
    • 包括未来通信的联系信息，街道地址.
    • 如果你是代表别人(儿子/女儿或客户)写的, be sure to provide that person’s consent in writing to allow you to communicate with the Commission on his/her behalf.
  5. Mail the letter 和 its attachments to the Commission’s office at 230 South LaSalle Street, 套房7 - 500, 芝加哥, IL 60604-1413. The Commission does not have an online complaint system 和 does not accept complaints via email.

Please note that the Commission will not consider those complaints that are not in writing 和 do not contain the elements noted here. The Commission’s complaint policy precludes it from considering matters more than 5 years old.

The Commission will acknowledge your complaint within thirty days of receiving it 和 let you know whether your complaint is complete 和 whether it raises issues that are related to accrediting requirements or whether it is an individual dispute outside the jurisdiction of the Commission’s complaint policy.

将问题电邮至 complaints@hlcommission.org.

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